Terms of service
Terms and conditions of use of the www.Piaparis.com website
Last updated: 22 December 2023
Article 1 - PURPOSE
These General Terms and Conditions (GTC) are entered into between PIA Paris (hereinafter also referred to as ‘us’) and any person accessing (hereinafter referred to as ‘Customer’) the www.Piaparis.com website, any of its sub-domains and any other website operated by PIA Paris or on behalf of PIA Paris, as well as any mobile or desktop application developed by PIA Paris or on behalf of PIA Paris (hereinafter referred to as the ‘Website’). If you have any questions or comments about the T&Cs, or any other matter, please contact us using the contact details above.
All orders placed by the Customer via the Site are unconditionally subject to the GTCS.
Sales made through PIA Paris boutiques and/or authorised retailers are not subject to the GTCS.
ARTICLE 2 - PRICES
Although we endeavour to ensure the accuracy of all details, descriptions and prices that appear on the Website, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, your order will be considered cancelled. If you cancel and have already paid for the products, you will receive a full refund as soon as possible.
1) Pricing currency
The Customer hereby acknowledges and accepts that the sale price of the products depends on the country of delivery, which determines the currency in which the price will be quoted.
In the event that the Customer's country of delivery has not been referenced by PIA Paris on the day the order is placed, the Customer acknowledges and accepts that all prices indicated on the product pages of the Site are in Euro, and that the sale price of the product results from the conversion of the price indicated on the Site into the currency of the country of delivery using the exchange rate applicable at the time the order is confirmed.
If the payment card used by the Customer applies a different currency to that indicated on the invoice, the sale price of the products will result from the conversion of the price indicated on the invoice into the currency applicable to the Customer's payment card using the exchange rate applicable at the time when the issuer of the payment card processes the transaction.
2) Taxes
The prices indicated include all taxes (VAT and other taxes applicable on the day of the order).
Depending on your delivery address, different taxation rules and additional charges may apply. You may have to pay import duties when you receive the products. If they are not included, we have no control over these charges and cannot advise you of their amount. You will be responsible for paying any import duties and taxes that are not included. Please contact your local customs office for further information and an ‘estimated landed cost’ before placing your order.
3) Delivery charges
The prices of the products indicated on the Website are to be understood as excluding delivery costs, unless otherwise stipulated. Delivery costs are calculated according to the Customer's country of delivery and are detailed on the order summary page.
Article 3 - CUSTOMER ACCOUNT; CHECKING THE ORDER OF GUESTS
To order products, the Customer must be legally capable, over 18 years of age and have a valid credit or debit card (see details of accepted methods of payment). By placing an order, the Customer undertakes that all the information they have provided is true and accurate, that they are legally capable and over 18 years of age, that they are an authorised user of the credit or debit card used to place the order and that there are sufficient funds in the account to cover the cost of the order.
To place an order, the customer may either register and create an online account or place an order as a guest without creating an online account.
In order to create this account, the Customer must provide valid and up-to-date personal information, such as their legal name, telephone number and e-mail address, and confirm that they have reached the age of majority. The Customer is responsible for ensuring that the password and account login are kept secret, safe and secure at all times. PIA Paris will not be held responsible for any misuse of the account in connection with and/or resulting from a third party accessing and using the account password and login.
For purchases with delivery in France, you have the right to register on a national list to oppose telephone canvassing (‘Bloctel’), a practice that PIA Paris does not use in Europe. You may have a similar right depending on your country of residence.
If the Customer registers as a guest when placing an order, they will be required to provide additional personal information where applicable, such as delivery address, billing address and payment details. Additional information may be collected by PIA Paris or its third party suppliers at that time for security and anti-fraud purposes. The customer represents and warrants that the personal information provided is true, valid, complete and up to date in all respects, and confirms that the customer is the person named in the shipping and billing information provided.
Please refer to the Privacy Policy for more details on how PIA Paris may use personal information.
Article 4 - ORDERS
By completing the order process and placing an order by clicking on the ‘Pay Now’ button on the order page, the Customer offers to purchase products from PIA Paris. Any order placed on the Website implies express acceptance of the GTC, without this acceptance being conditional upon the Customer signing a written document.
This offer to purchase is binding on the Customer once the latter has confirmed payment by clicking on ‘Pay now’.
The website allows the Customer to check his/her order and correct any errors before concluding a purchase. Please take the time to read and check your order on each page of the order process, as you are responsible for the completeness, accuracy and updating of the information provided.
After receiving an order, PIA Paris will send the Customer an acknowledgement of receipt of the order by email including a summary of the order, the order number and a copy of the GTC. This email is for information purposes only and does not constitute acceptance of the Customer's order by PIA Paris. PIA Paris will accept the order by sending the invoice.
All orders are subject to availability and confirmation of the order price. PIA Paris reserves the right not to register a payment and not to confirm an order. PIA Paris will inform the Customer of the reasons for the non-confirmation of his/her order if he/she so requests.
Notwithstanding anything to the contrary herein, PIA Paris reserves the right to refuse, cancel and terminate orders at any time, subject to legitimate grounds under applicable law. For example, PIA Paris may refuse, terminate or cancel an order if there is an outstanding dispute regarding the payment of a previous order or if PIA Paris suspects, in its sole discretion, that the Customer has engaged in fraudulent or grey market activities or has otherwise violated the TOS.
When the Customer visits the Site and/or submits an order, the Customer communicates electronically and agrees that all agreements, notices, disclosures and other communications that we send to the Customer electronically (whether on our behalf or on behalf of Partners) comply with any legal requirements. The Customer understands that they are responsible for all electronic communications and content sent to us from their computer.
The Customer declares that he/she is aware of all the information provided, and the recorded confirmation constitutes proof of the transaction. Confirmation of the order is considered as a signature and acceptance of the operations carried out.
All information relating to a given order can be found in the ‘Order tracking’ section of the Customer's personal space, with the exception of orders placed as a Guest.
The risks associated with the product are retained until it is delivered to the Customer at the address indicated by the Customer when placing the order.
This article is a determining element of PIA Paris' commitment, without which it would not have committed itself under the same financial conditions. It is justified by the nature of the reciprocal obligations of the parties and cannot be called into question by the cancellation or termination of the contract.
Article 5 - DELIVERY
Details of the countries to which we deliver can be found on the FAQ in the Shipping and Delivery section. Some products are subject to restrictions for certain international destinations. Please read the information on this page carefully before placing an order.
Your order may be subject to import duties and taxes which are applied when the package reaches that destination. The customer must comply with all applicable laws and regulations of the country for which the products are destined. We will not be held responsible if the customer breaches these laws.
Please refer to our shipping policy for delivery information.
The order may be sent to a delivery address different from the billing address.
PIA Paris will endeavour to ensure that delivery is made within the estimated delivery time (usually 15 days and 30 days for personalised products) from the date of dispatch and, in any event, within thirty (30) days of that date, unless your purchase relates to a product that will require additional delivery time, for example in the case of personalised products.
Delivery times may vary depending on product availability and the customer's delivery address. In certain circumstances, delivery may be delayed due to events beyond our reasonable control. In such circumstances, we will endeavour to ensure that the products are delivered as soon as possible, but we will not be liable to the customer for any loss caused by such delay.
In certain circumstances, beyond our responsibility and control, our delivery partner may leave the Customer's parcel outside or provide the Customer with optional services when delivering your order, such as: (a) signature waiver: waiving the requirement to provide a signature on delivery; (b) leave with a neighbour, reception or security: redirect the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: choose a delivery date that best suits the Customer; (d) redirect to a collection point: collect your parcel from a nearby collection point. If our delivery partner leaves your parcel outside, or if the Customer selects one of the optional services (including through the default preferences that the Customer may have selected separately with our delivery partner). The Customer acknowledges and accepts that APM Monaco bears no responsibility for any loss or damage that may result from the delivery of your order in this way.
Article 6 - PRIVACY POLICY
We only use your personal information in accordance with our privacy policy. Please take the time to read it carefully as it contains important information about how we collect and use your data. By using the Site, the Customer consents to the use of your data as described in our Privacy Policy and the Customer warrants that all data provided by the Customer is accurate.
Article 7 - DESCRIPTION OF PRODUCTS
Before placing an order, the Customer can find on the Website a description of the essential characteristics of the product(s) they wish to order.
We endeavour to be as accurate as possible in describing the products displayed on the Website. However, we cannot guarantee that all details are always accurate, complete or error-free. The content of the Website is provided for general information purposes only. Please contact our dedicated advisors via live chat if you would like more information about a product. Images of products on the Website are provided for illustrative purposes only, and whilst considerable effort has been made to ensure that visual representations of PIA Paris products displayed on the Platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent from the original product.
The Customer acknowledges that the content of the Website may change and PIA Paris reserves the right to modify the range of products offered on the Website at any time. The Customer acknowledges that the products offered on the Website may differ from those offered in PIA Paris' physical shops. The characteristics available may vary from country to country and region to region.
If you nevertheless receive a product that appears damaged, you may return it to PIA Paris in accordance with the returns policy. Upon receipt, PIA Paris may classify the returned product as defective. Please note that items damaged as a result of normal wear and tear are not considered defective.
Article 8 - Warranty
PIA Paris undertakes to apply the legal Warranty provided for in Articles 1444 et seq. of the Monegasque Civil Code, such as the Legal Warranty of Conformity and the Legal Warranty of Hidden Defects.
We remind you of the following legal provisions:
Article 1483 of the Monegasque Civil Code and article 1641 of the French Civil Code: ‘The seller is responsible for any hidden defects in the item sold that render it unfit for the use for which it was intended, or that diminish this use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, if he had known about them’.
Article 1490 of the Monegasque Civil Code: ‘(...) the action resulting from redhibitory defects must be brought by the purchaser within six months of the discovery of the defect’.
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For purchases with delivery in France only:
You have a legal Warranty of Conformity (articles L. 217-3 et seq. of the French Consumer Code):
- you have 24 months from delivery of the products to invoke this Warranty;
- you may choose between repairing or replacing the products, under the conditions set out in article L. 217-12 paragraph 2 of the Consumer Code
- during this 24-month period, you are not required to prove the existence of a lack of conformity.
The legal Warranty of Conformity applies independently of any commercial warranty that may have been granted.
Article 1648 al. 1 of the French Civil Code: ‘The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect’.
You may decide to invoke the Warranty for latent defects. In this case, you can choose between cancelling the sale or reducing the sale price in accordance with article 1648 of the French Civil Code.
Article 9 - RETURNS AND CANCELLATION
Please consult our returns policy for information on returns.
In accordance with Article L.221-18 of the French Consumer Code, you have 14 days to exercise your right of withdrawal. This period begins on the day following the conclusion of the contract or delivery of the goods.
If the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
To exercise your right of withdrawal, contact us at customercare@piaparis.com. Products must be returned in perfect condition. Reimbursement will be made within 14 days of receipt of the return. You are responsible for the cost of returning the goods.
Cancellation under consumer contract regulations
Depending on where you live, you have a statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (‘CCR’) or equivalent consumer legislation. This means that, during a certain cancellation period, if the customer changes their mind or for any other reason decides not to keep the products purchased, they may notify us of their decision to cancel the order.
Once the products are returned to us, the customer will receive a full refund, including the initial delivery charge; however, the customer will be responsible for arranging and covering the full cost of returning the order.
To cancel an order, the customer must clearly inform us, preferably:
- By email [customercare@apm.mc] giving us their name, address and order reference.
If the Customer cancels an order (or part of an order) during the RCC cancellation period, the Customer must return the product(s) within 2 days of the day on which the Customer informed us of the cancellation, and ensure that the item(s) comply with the terms of our Returns Policy.
The Customer may cancel an order without having to justify his/her decision or pay any penalties, during :
- 7 days from confirmation of the Order if they are domiciled in Monaco ;
- 14 days from confirmation of the Order if they are domiciled in France.
When the right of withdrawal is exercised, APM Monaco is obliged to reimburse the sums paid within a period of :
- 30 days if the Customer is domiciled in Monaco ;
- 14 days if the Customer is domiciled in France.
No right of withdrawal may be exercised by a Customer domiciled in France when the products are personalised.
You may have similar rights depending on your country of residence. If you reside in the European Union, your right of withdrawal is at least as extensive as for Customers domiciled in France, as detailed above.
Article 10 - EVENTS BEYOND OUR CONTROL
An event beyond our control means any act or event beyond our reasonable control, such as force majeure(s), war, terrorist attacks, embargoes, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, breakdowns, inclement weather, transport disruption, government action or failure of public or private telecommunications or transport networks.
If such an event occurs and affects the performance of our obligations to the Customer: (i) we will contact the Customer as soon as reasonably practicable to inform them of the event; and (ii) our obligations to the Customer will be suspended for the duration of the event. If the event affects the delivery of the Products to the Customer, we will contact the Customer to arrange a new delivery date once the event has ended.
Please note that we provide the Website for private purposes only and therefore have no liability to the Customer for any loss of profit, loss of business, business interruption or loss of business opportunity.
Complaints - We have a complaints procedure in place which we will use to try and resolve disputes as soon as they arise, please let us know if the customer has any complaints or comments. Please see our Contact Us page for details of how to contact us.
Article 11 - INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
We are the owner or licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, including the presentation and compilation thereof) (the ‘Content’). The rights in the Website and the Content are protected by international copyright laws and any applicable national copyright, authors' rights and database right laws. All such rights are reserved.
The Customer may not systematically extract and/or re-utilise parts of the Website or the Content. In particular, the Customer must not use data mining tools, robots or similar data gathering and extraction tools to extract (once or repeatedly) significant parts of the Website for re-use. The Customer must not create and/or publish its own database which includes material parts of the Website (for example, our prices and product lists) without our prior written consent.
We welcome the Customer linking to the Website but they must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (for example, by using a link that suggests any form of association or endorsement by us). We reserve the right to withdraw permission to link at any time and, if we request the customer to remove a link to the website, the customer must do so without delay.
Where the Website contains links to other websites and resources provided by third parties, these links are provided for information purposes only.
We have no control over the content of these sites or resources and such links should not be construed as an endorsement by us of such sites. We will not be responsible for any loss or damage that may arise from your use of such sites.
Article 12 - MISCELLANEOUS
If one of the provisions of the GTC were to be declared null and void or inapplicable by a court, the other provisions would remain in full force, unless this inapplicability significantly affects the balance of the GTC. The Customer and PIA Paris shall not be jointly and severally liable to any third party.
Article 13 - LIMITATION OF LIABILITY
PIA Paris shall not be held liable for facts directly or indirectly related to the use of products that do not comply with the recommendations for use that PIA Paris has previously sent to the Customer, and in particular those appearing in any instructions for use sent to the Customer.
Nothing in the T&Cs shall limit or exclude our liability for any liability that cannot be limited or excluded by applicable law.
Subject to the preceding sentence, in no event shall our total liability to you under the T&Cs in respect of any order exceed the total price of the product(s) actually paid by the Customer.
This clause is a determining element of PIA Paris' commitment, without which it would not have committed itself under the same financial conditions. It is justified by the nature of the reciprocal obligations of the parties and cannot be called into question by the cancellation or termination of the contract.
Article 14 - UTILISATION DU SITE WEB
Le présent article définit les règles applicables à l'utilisation du Site (que le Client l'utilise pour commander des produits ou simplement pour naviguer). En utilisant le Site, le Client accepte ces règles. Si le Client n'accepte pas ces règles, il n'est pas autorisé à utiliser le site Web et doit cesser immédiatement de l'utiliser.
Nous nous réservons le droit de retirer ou de modifier le site Web sans préavis et, de temps à autre, nous pouvons restreindre l'accès à tout ou partie du site Web. Nous ne serons pas responsables envers le Client si, pour quelque raison que ce soit, le site Web est indisponible à tout moment ou pendant une période donnée.
Nous pouvons mettre à jour ou modifier le site Web ou son contenu à tout moment.
Nous nous efforçons de faire en sorte que les informations mises à disposition sur le site Web soient exactes et à jour. Toutefois, nous ne faisons aucune déclaration et ne donnons aucune garantie, expresse ou implicite, quant à l'exactitude, l'exhaustivité, la mise à jour ou l'absence d'erreurs ou d'omissions du site Web ou de son contenu. Dans toute la mesure permise par la loi, nous excluons toutes les conditions, garanties, déclarations ou autres termes qui peuvent s'appliquer au site Web ou à son contenu, qu'ils soient explicites ou implicites.
We shall not be liable to the Customer or any other user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with: (i) the use of or inability to use the Website; or (ii) the use of or reliance on any content displayed on the Website.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any Content from it or any website linked to it.
Article 15 - CONSUMER MEDIATION
If you are a consumer residing in the European Union, you have the right to submit a complaint to an alternative dispute resolution (ADR) institution. To obtain a list of ADR institutions in your country, you can consult the European Commission's online dispute resolution platform at http://ec.europa.eu/consumers/odr.
Article 16 - APPLICABLE LAW AND JURISDICTION
If PIA Paris has posted or provided a translation of the English language version of the TOS, the Customer agrees that the translation is provided for convenience only and that only the English language version will govern access to the Website, use of the Website or the contractual relationship between APM Monaco and the Customer without prejudice to article 1, paragraph 3 of the TOS.
PIA Paris may amend these GTS at any time by publishing the amended and restated contract on the Website. The amended and restated GST shall come into force as soon as they are published. The publication by PIA Paris of the amended and restated GST and the continued access to or use of the website shall be deemed acceptance of the amended terms and conditions.
All matters relating to your order, the use of the websites or the GTCS shall be governed solely by the laws of Monaco. If the laws of Monaco are different from the mandatory laws of your own country, we will afford you similar protection unless you misinform APM Monaco of your country of residence.
The courts of Monaco shall have exclusive jurisdiction over any dispute or claim relating to the GTS, their validity, interpretation, performance, termination or their consequences, even in the event of multiple defendants or a Warranty claim. The Customer waives all jurisdictional privileges.
The Customer accepts that in the event of any contradiction with the English version, only the French version shall prevail.